|
Q: Where can I obtain a copy of your Retailer Application Form?
A: Please click -here- to download a copy of our Retailer Application Form.
Simply print, complete, and sign the application, and attach a copy of your
Sales & Use Tax Certificate Form. Then return all via fax or email to
678.343.9542 or sales@palancaindustries.com.
Q: How long will it take to ship my order?
A: All wholesale orders will be filled in 3-15 business days.
Generally, orders are shipped within 5 business days but large
or custom orders may take additional time.
Q: Which forms of payment does Palanca Industries accept?
A: Credit cards (MasterCard, Visa, American Express, and Discover) are the preferred form of payment. Checks, bank wires, and money order are also accepted. If payment is sent by mail or wire, your order will not be shipped until your payment has been deposited.
Q: Does Palanca Industries offer credit terms?
A: We do not offer credit terms at this time. All orders must be paid for prior to shipping.
Q: Can I pay for a portion of my order now and send the rest of
the payment in 30 days?
A: The entire payment for the order is required prior to shipping
any portion of the order.
Q: How will my order be shipped?
A: We prefer to ship all orders by FedEx Ground as their rates are generally the least expensive option. However, we will also ship by UPS or USPS. If you would prefer to have your order shipped via another method, or directly bill the shipping to your established shipping account, please let us know.
Q: How are shipping costs calculated?
A: Shipping costs are computed based on the weight of each item. When you add an item to your shopping cart the shipping and handling charges are automatically computed by FedEx, UPS, or USPS software and are listed as a part of your total.
Q: What is Palanca Industries' return policy?
A: If you are unhappy with any part of your order, please notify
us immediately. We accept returns on merchandise for up to 2 weeks
after your order is shipped to you. Please check your order carefully
when it arrives.
Note: We sincerely believe you will be pleased with your order
and will not experience issues. However, if you do, do not hesitate
to let us know.
Q: Is there a minimum order size and/or a handling fee?
A: Yes. Palanca Industries requires $25 minimum orders and charges a flat $5 handling fee per order.
Q: Why does Palanca Industries require $25 minimum orders?
A: We strive to keep our prices as low as possible. In order to
do this, we must keep our operations efficient. If you would like
to place an order totaling less than $25, please visit our sister
web site at www.palancagifts.com. This site does not require a
minimum order and is our retail site.
Q: Do you have a catalog?
A: We sure do! Our catalog request page can be found -here-.
Q: Who is the artist?
A: All items contain the designs of Carolyn
Staut.
Q: May I use your designs?
A: Please do not use the designs without our express written permission.
All designs are fully copyrighted and are the property of Carolyn
Staut.
Q: I have an idea or a special request for a product. What do
I do?
A: Please email (sales@palancaindustries.com) or phone (800-859-6876)
us. We love new ideas and will try to accommodate special requests
when possible!
Q: My retail store is located in Georgia. Will I need to fill out a Sales and Use Tax Certificate of Exemption?
A: Yes. The Georgia ST-5 form is found on the web at http://www.etax.dor.ga.gov/salestax/st3forms/tsd_sales_tax_dealer_or_purchaser_exemption_certificate_st5.pdf.
Please complete a copy and send it to us when you place your first order. We will keep your certificate on file for additional orders so you will not need to fill it out again in the future. (Note: This only applies to retail locations in Georgia.)
Q: What is Palanca?
A: Spanish for the word lever, Palanca represents the outward
and visible signs of the love of God.
Q: How do I get in touch with Palanca Industries?
A: Check out our contact page -here-.
|
